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To report any unauthorised electronic transaction / Lodge a Complaint click here To view Special General Body Meeting Notice click here Dear Customer, You can block ATM Card through KCCB Mobile Apps, Bank Website or by SMS as BLOCK<SPACE> XXXX (Last 4 Digit of Card Number) to 9028048500 from registered mobile number. Stay Alert! Kalupur Bank communicates only through SMS headers 'KCBANK', 'KEBANK', and 'KCBMSG'. Beware of phishing attempts from other sources. To Report any Cyber Crime/Cyber Fraud Call 1930 or visit www.cybercrime.gov.in.
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ATM

Kalupur Bank has over 69 24X7 ATMs including Recycler Machines where customers can avail the following services :

  • Green PIN
  • Balance Inquiry
  • Mini Statement
  • PIN Change
  • Chequebook Request
  • Statement Request
  • Cash Deposit (Recycler/BNA only)

Kalupur Bank RuPay Debit Cards are valid for use at all Bank ATM’s across the country displaying the RuPay logo. Besides you can use it at any merchant establishments for shopping or merchandise which displays the RuPay logo and for online shopping / payments.

Kalupur Bank currently offers –

  • RuPay Classic Debit Card
  • RuPay Platinum Debit card

Insufficient Balance Charges of Rs. 20 + GST (Max Rs. 40 + GST per day) will be levied for ATM withdrawals where the withdrawal amount requested is in excess of your account balance. Kindly ensure sufficient balance to avoid these charges. Give miss call on 9712906224 to know Balance.

  • Debit Card Security Enhancement (Channel On/Off, Limit Set, Block/Unblock) – Click Here
  • Daily withdrawal limit of Rs. 1,00,000 (Kalupur Bank ATM’s)
  • Daily Point of Sale (PoS) limit of Rs. 1,25,000/-
  • Comprehensive Accidental Insurance Cover of upto Rs. 2 lakhs
  • Complimentary lounge program
  • Cashback on Utility Bill payments
  • Exclusive Merchant offers
  • 24/7 Concierge Service
  • Annual Maintenance Charge of Rs. 150 + GST (w.e.f. 01/08/2024)
ATM Charges
Services Kalupur Bank’s ATM Other Bank ATM (w.e.f – 01/08/2024)
Cash Withdrawal NIL Rs. 20 + GST
Balance Inquiry NIL Rs. 10 + GST
Mini Statement NIL Rs. 10 + GST
PIN Change NIL Rs. 10 + GST
First 5 transactions (including Financial and Non-financial transactions) in a calender month are for free post which charges shall be applicable as above.
Exceeds Funds available (Insufficient Balance) Charge Rs. 20 + GST (Max. Rs. 40 + GST per day)
Card Re-issue Fee : Classic -Rs.100 + GST, Platinum -Rs.150 + GST
Annual Maintenance Charge : Classic -Rs.100 + GST, Platinum -Rs.150 + GST
Withdrawal Limits
Facilities Classic Card Platinum Card
Own Bank’s ATM Rs.50,000/-(Per Day) Rs.1,00,000/-(Per Day)
Other Bank’s ATM Rs.30,000/-(Per Day) Rs.30,000/-(Per Day)

Dos and Don’ts of ATM transactions :

Do’s

  • Conduct your ATM transactions in complete privacy, never let anyone see you entering your Personal Identification Number (ATM Password).
  • Please change your PIN / Password periodically for security reasons.
  • After completion of transaction ensure that welcome screen is displayed on ATM screen.
  • Ensure your current mobile number is registered with the bank so that you can get alerts for all your transactions.
  • Please inform the Bank in writing immediately in case your mobile registered for SMS alert is changed.
  • Beware of suspicious movements of people around the ATM or strangers trying to engage you in conversation.
  • Do check if the card given to you by the merchant after completion of the transaction is your card.
  • Look for extra devices attached to the ATMs that looks suspicious.
  • In case your Debit Card is non-functional for any reason, please contact the concerned branch for issuance of a new Card.
  • Check the transaction alerts sent by the Bank through SMS and bank statements regularly and take up immediately with your Branch in case of any discrepancy.
  • If cash is not dispensed and ATM does not display “cash out” please fill Customer Dispute Form available at any Kalupur Bank branches or on Bank website.
  • Immediately check your phone for SMS for debit amount.
  • Always, please keep your Debit Card safely in your possession.
  • Inform the Bank if the ATM/Debit card is lost or stolen, immediately, report if any unauthorised transaction. To block card, cardholder needs to type the following respective text and send an SMS to 9028048500 from his/her registered mobile number –
    BLOCK <space> last 4 digits of your Debit card number (eg: BLOCK 1234)
  • Do note that to have your Kalupur Bank Debit card successfully auto-renewed before expiry, you must ensure that your card has been used at least three times in the previous year on any digital channels (ATM/POS/ECOM/UPI). Mandating a minimum of three annual digital channel transactions for Debit Card renewal bolsters security by establishing usage patterns that aid in promptly identifying and preventing unauthorized transactions on the card.

 

Don’ts

  • Do not write your PIN on the card, memorise your PIN number.
  • Do not take help from strangers or handover your card to anyone for using it.
  • Never share Card details, PIN, CVV, OTP etc. with anyone including family members and Bank officials. Bank does not call for such information from ay customer. Therefore, no information should be shared on telephone also even if the person calling from other end introduces himself as Bank official.
  • Do not download any remote control app like AnyDesk/Quick support on your mobile for KYC. Fraudsters can access your device and may steal money from your A/c by such apps.
  • Do not allow the card to go out of your sight when you are making a payment.
  • Avoid speaking on the mobile phone while you are transacting.
  • Please do not leave your mobile with others.

Emergency number : 1800-233-99999

Victim of Cyberfraud? Visit National Cybercrime Reporting Portal

*Conditions Apply